Thursday 1 October 2015

Dumb user errors? Must be Monday at the help desk

Dumb user errors? Must be Monday at the help desk

Everyone has bad days, but the start of the week seems to bring out no-brainer help requests around the office

It happens to all of us, when after a long, taxing day, you can't string together two coherent thoughts. Due to mental exhaustion, we make mistakes and overlook minor details. I don’t mind helping users in such cases. In a couple of minutes, I can fix the tech problem, remove one worry, and help them get on with their day.
And if the help desk call happens to come on a Monday, there's no telling what to expect.